045: Should schools care about customer service?

Posted on February 17, 2016 by John Linney

In this episode

Do you give everyone who walks into your school, class, or office a positive first impression? A positive or negative school environment is shaped by individual attitudes and attention to service. But being service focused is more than just meeting someone’s needs. In this special episode, learn about a powerful shift to help you, your school, and even your relationships reach a new level of connectedness, satisfaction, and productivity.

About today’s guest

In today’s special episode we take a break from our interviews with education leaders as host John Linney discusses a recent experiences with school service. John Linney has worked in over 400 schools and districts around the world engaging staff, students and parents to improve school climates.

Recommended Resources:

• Service with a Smile: http://www.educationworld.com/a_admin/admin/admin430.shtml
• Slide share show on school service: http://www.slideshare.net/dalberico/customer-service-2578882
• Strategies for school leaders to improve customer service: http://blogs.edweek.org/edweek/LeaderTalk/2009/01/customer_service_and_school_im.html

Guest Links

• Twitter: @schoolclimates
• Website: ImpactCoachingandSpeaking.org

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Show Sponsors

International School Climate Institute – Provides practical training, workshops, coaching, and speaking to create positive school climates. Contact us about school climate improvement, planning and climate survey support, bullying prevention and upstander intervention training, restorative justice practices, school safety, youth development, and more.

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